Aerial view of Westgate Smoky Mountain Resort in the forested Great Smoky Mountains

Your asset, managed by the teams that operate nearly 60 resorts.

Westgate Smoky Mountain Resort & Water Park, Gatlinburg, Tennessee

We are the hospitality management division of Westgate Resorts. The revenue management, group sales, purchasing and operations teams behind our portfolio now serve hotel and resort owners, developers and homeowners' associations.

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  • 1982Founded in Kissimmee, Florida
  • Nearly60Resorts in the portfolio
  • 4Countries: United States, Mexico, Canada and the Bahamas
  • PrivatePrivately held, with a long-term ownership perspective

Portfolio figures as of 2026.

About

Four decades of ownership. Now managing on behalf of owners.

Westgate opened its first resort in 1982: a 16-unit property in Kissimmee, Florida.

Since then, we have developed, acquired, renovated and operated resorts and hotels with our own capital. We understand the owner's position because we hold it ourselves.

Third-party management is already part of our business. Since 2025, we have managed VI Resorts, North America's largest owner-controlled vacation club.

VI Resorts properties
40+
VI Resorts owners
41,000+

We now extend the same teams, systems and purchasing scale to independent owners. Our scope covers daily operations, revenue management, group sales and purchasing, with regular reporting to ownership.

A general manager and an owner walking along a colonnade beside a resort pool
Illustrative photo

From one resort to nearly 60

  1. 1982First resort

    A 16-unit resort in Kissimmee, Florida, developed and operated with our own capital.

  2. 2014Westgate Las Vegas

    Acquisition of the 2,956-room resort adjacent to the Las Vegas Convention Center.

  3. 2018New York City

    Acquisition of a 300-room Midtown hotel built in 1931, renovated without closing.

  4. 2025VI Resorts and Choice Hotels

    Assumed management of 40+ VI Resorts properties. 21 Westgate resorts joined the Choice Hotels booking system.

  5. 2026Third-party management

    Opened a Bellevue, Washington office and extended our platform to independent owners.

Who we serve

We partner with owners, developers and associations across hotel and resort asset types.

  • Hotel ownersFull-service, urban and resort hotels.
  • Resort ownersLeisure and family resorts, from beach to mountain.
  • DevelopersNew developments that require an experienced operator.
  • Association boardsHomeowners' associations, vacation clubs and condominium resorts.

Representative properties

Scale and complexity, managed every day.

These are large, complex operations. Each is managed by the same teams that would manage your property.

Westgate Park City Resort & Spa from the front, with the mountains behind
The heated indoor and outdoor pool under a glass roof
A private balcony hot tub above the snowy village

Westgate Park City Resort & Spa

Luxury mountain

A luxury mountain resort with direct ski-in, ski-out access to Park City Mountain. Park City, Utah.

Villas, from suites to four bedrooms
300+
Towers, built in 2002 and 2006
4
Skiable acres at the door
7,300+
Lifts on Park City Mountain
38

Operational scope

  • Ski valet, slope access and guest transportation
  • A full-service spa, fine dining and a heated indoor and outdoor pool
  • Two distinct demand seasons: winter ski and summer mountain

Source: westgateresorts.com

Aerial view of Westgate Town Center Resort buildings and lakes
The dining room at Villa Italiano Chophouse
Tropical drinks at a poolside bar beside the water park

Westgate Town Center Resort

Our largest resort

The largest resort in our portfolio, minutes from Walt Disney World Resort. Kissimmee, Florida.

Villas, one to four bedrooms
2,800+
Heated outdoor pools
14
Guests in the largest villas
16
From Walt Disney World Resort
Minutes

Operational scope

  • A water park, 14 pools and a lazy river, staffed and maintained daily
  • Multiple restaurants, poolside bars, an arcade and a cinema
  • Peak family demand across every school holiday

Source: westgateresorts.com, American Sky (villa count)

A ballroom set for a banquet under chandeliers
The Westgate sign and tower beside the Las Vegas Monorail
The convention foyer with chandeliers

Westgate Las Vegas Resort & Casino

Destination and convention

A 30-floor resort adjacent to the Las Vegas Convention Center, one block from the Strip. Las Vegas, Nevada.

Rooms in a 30-floor tower
2,956
Sq ft of event space (about)
225,000
Seats in the International Theater
1,607
Sq ft in the Verona Sky Villa
15,400

Operational scope

  • Convention demand next door, connected by a Vegas Loop station
  • Headline entertainment and major events, including the NFR in December
  • Standard rooms, suites and Sky Villas under one roof

Source: westgateresorts.com, Wikipedia

Timber lodge buildings in the forest with the Smoky Mountains behind
Wild Bear Falls indoor water park
The outdoor pool among the trees

Westgate Smoky Mountain Resort & Water Park

Family mountain

A mountain resort minutes from Great Smoky Mountains National Park, with a 60,000 sq ft indoor water park. Gatlinburg, Tennessee.

Sq ft retractable-roof water park
60,000
Ft lazy river
900
Miles to downtown Gatlinburg
2
Bedrooms in the largest villas
5

Operational scope

  • An indoor water park that operates in all weather
  • A full-service spa, mini golf and an outdoor pool
  • Year-round drive-to family demand

Source: westgateresorts.com, RedWeek (lazy river, villas)

Portfolio comparisonFour distinct operating models, supported by one platform.

  • Park CityUtah

    Segment
    Luxury mountain
    Size
    300+ villas
    Signature amenity
    Ski-in, ski-out
    Pools
    Heated indoor and outdoor pool
    Spa and dining
    Serenity Spa, Edge Steakhouse
    Demand drivers
    Ski season and summer mountain trips

  • Town CenterKissimmee, Florida

    Segment
    Family resort
    Size
    2,800+ villas
    Signature amenity
    Shipwreck Island Water Park
    Pools
    14 heated outdoor pools
    Spa and dining
    Restaurants and poolside bars
    Demand drivers
    Theme parks and family travel

  • Las VegasNevada

    Segment
    Destination and convention
    Size
    2,956 rooms
    Signature amenity
    About 225,000 sq ft of event space
    Pools
    Outdoor pool deck with cabanas
    Spa and dining
    Serenity Spa, Edge Steakhouse
    Demand drivers
    Conventions, shows and major events

  • Smoky MountainGatlinburg, Tennessee

    Segment
    Family mountain
    Size
    Villas up to five bedrooms
    Signature amenity
    60,000 sq ft indoor water park
    Pools
    Water park and outdoor pool
    Spa and dining
    Serenity Spa, lobby bar
    Demand drivers
    The national park and drive-to families

Portfolio comparison

Four distinct operating models, supported by one platform.

MeasurePark CityUtahTown CenterKissimmee, FloridaLas VegasNevadaSmoky MountainGatlinburg, Tennessee
SegmentLuxury mountainFamily resortDestination and conventionFamily mountain
Size300+ villas2,800+ villas2,956 roomsVillas up to five bedrooms
Signature amenitySki-in, ski-outShipwreck Island Water ParkAbout 225,000 sq ft of event space60,000 sq ft indoor water park
PoolsHeated indoor and outdoor pool14 heated outdoor poolsOutdoor pool deck with cabanasWater park and outdoor pool
Spa and diningSerenity Spa, Edge SteakhouseRestaurants and poolside barsSerenity Spa, Edge SteakhouseSerenity Spa, lobby bar
Demand driversSki season and summer mountain tripsTheme parks and family travelConventions, shows and major eventsThe national park and drive-to families

Sources are listed under each resort above.

Specialist teams

Four specialist teams, already operating at portfolio scale.

Owners do not receive a newly assembled team. They gain the specialists who price, sell, purchase for and operate our portfolio every day, from Manhattan to Maui.

Revenue analysts reviewing pricing charts in an office above a resort pool

Rates set to the market, every night.

Revenue managers and analysts set rates daily, forecast demand and evaluate every distribution channel on cost and contribution. Pricing decisions draw on data from resorts in four countries.

  • Daily pricing and demand forecasting
  • Channel and distribution strategy
  • Group versus transient decisions
  • Clear revenue reporting for ownership

Since January 2025, 21 of our resorts in 9 states can be booked through Choice Hotels' booking system.

A resort ballroom set for a conference, with windows onto a pool deck

Group business that builds base occupancy.

Our group sales team secures the meetings, events and group business that strengthen midweek and shoulder-season occupancy.

  • Meetings, incentives and conventions
  • Weddings, reunions and social groups
  • Sports teams and major events

We sell about 225,000 sq ft of event space next to the Las Vegas Convention Center. Westgate is an Official Partner of the 2026 Wrangler National Finals Rodeo.

Carts of fresh towels and new furniture boxes in a resort storeroom

Portfolio scale on every purchase.

Your property purchases through programs negotiated for our entire portfolio, with volume leverage a single property rarely achieves.

  • Portfolio buying programs
  • Furniture, fixtures and equipment (FF&E)
  • Operating supplies and equipment (OS&E)
  • Vendor programs and pricing

We buy for resorts from Hawaii to the Bahamas, including islands where every shipment counts.

A housekeeper pushing a cart along a walkway beside a resort pool

Consistent standards, every day.

Experienced leaders operating resorts on islands, in mountain markets and in Midtown Manhattan.

  • Guest experience and service standards
  • Housekeeping, maintenance and safety
  • Staffing and training
  • Regular reporting to ownership

We renovated our 300-room hotel in Midtown Manhattan, opened in 1931, while it stayed open to guests.

Request a consultation

Team photos are illustrative.

Why By Westgate

Eight advantages, each supported by evidence.

Our case rests on evidence, not adjectives.

  • Resorts of up to 2,956 rooms.

    Westgate Las Vegas operates 2,956 rooms and about 225,000 sq ft of event space. Westgate Town Center in Kissimmee operates 14 pools and its own water park.

  • From the Bahamas to Hawaii, Mexico and Canada.

    Bimini Bay in the Bahamas, 14 properties across four Hawaiian islands, Mazatlán and Puerto Vallarta in Mexico, and Whistler, Vancouver and Victoria in Canada, alongside properties across the United States.

  • Nearly 60 resorts across distinct markets.

    Family resorts near Walt Disney World, ski-in, ski-out in Park City, lake resorts in Branson and Tahoe, and coastal properties from Cape Cod to Oregon.

  • Privately held.

    With no public shareholders, our decisions follow the long-term interests of the asset rather than quarterly earnings.

  • Nimble and accountable.

    Owners work directly with decision-makers. After assuming management of VI Resorts in 2025, we committed more than $4 million to marketing, brand and technology, and opened a Bellevue office and three new sales galleries by the first anniversary.

  • Portfolio purchasing power.

    Your property purchases through programs negotiated for our full portfolio, with leverage that is difficult to achieve independently.

  • An established guest and owner database.

    Decades of guest history, a loyalty program and a base of vacation owners who travel annually. VI Resorts alone adds more than 41,000 owners.

  • Established systems and distribution.

    Central reservations, revenue management systems, direct booking with vacation packages, and group sales. Your property joins a platform already in operation.

Footprint

A portfolio across four countries.

Each point represents a resort in our portfolio. Gold points mark the four representative properties.

Map of our 59 resorts Points across Hawaii, the western and eastern United States, British Columbia, Mexico and the Bahamas, with clusters around Orlando, Hawaii and the Pacific Northwest. Westgate Vacation VillasWestgate Lakes Resort & SpaWestgate TowersWestgate PalaceWestgate Leisure ResortWestgate Blue TreeWestgate Cocoa BeachWindjammer Resort & ClubVentura at Boca RatonWestgate River RanchAloha TowersWaikiki SkytowerRoyal KuhioFairway VillaHololaniKauhale MakaiKihei Kai NaniPapakeaKapaa ShorePono KaiMakai ClubKeauhou-Kona Surf & RacquetSea MountainSea VillageThe EmbarcaderoInn at Otter CrestBeachcomber ResortPoint BrownThe Pines at SunriverBlackbird LodgeVI at HomesteadMarina InnThe OasisThe Clock TowerPinnacle LodgeRosewood InnRoyal Victoria SuitesVI at Rosedale on RobsonThe Village at SteamboatWestgate Flamingo BayCarriage House Las VegasKingsbury of TahoeTahoe TrailWestgate Painted MountainRiver Terrace ResortWild Bear InnWestgate Myrtle BeachWestgate Branson LakesWestgate Branson WoodsWestgate Historic WilliamsburgThe Cove at YarmouthWestgate New York Grand CentralTorres MazatlánVallarta TorreWestgate Bimini BayWestgate Town Center ResortWestgate Park City Resort & SpaWestgate Las Vegas Resort & CasinoWestgate Smoky Mountain Resort HawaiiVancouver & WhistlerOregon & Washington coastLas VegasPark CityBransonSmoky MountainsNew YorkOrlandoBiminiMazatlán & Puerto Vallarta
Resort in our portfolioRepresentative property

Resorts by region

59 resorts across seven regions.

  • Hawaii (Oahu, Maui, Kauai and the Big Island)14
  • Florida (Orlando, Kissimmee and both coasts)11
  • East (Tennessee to Cape Cod and New York)9
  • West Coast (Washington, Oregon and California)9
  • Mountain West and Nevada (Utah, Colorado, Nevada and Arizona)8
  • Canada (British Columbia)5
  • Mexico and the Bahamas (Mazatlán, Puerto Vallarta and Bimini)3

Our count of property names on westgateresorts.com and viresorts.com, October 2026.

Market experience

Whatever your market, we likely operate a comparable asset.

  • IslandsOahu, Maui, Kauai, the Big Island and Bimini
  • BeachMyrtle Beach, Cocoa Beach, Cape Cod, Oregon
  • FamilySeven resorts near Walt Disney World
  • MexicoMazatlán and Puerto Vallarta
  • Mountain and skiPark City, Steamboat, Whistler, Sun Peaks
  • LakesLake Tahoe and Branson

Market photos are illustrative, not photographs of our properties.

Contact

Discuss your property with our team.

Share the details of your property and its location. A member of our management team will contact you to arrange an initial consultation. The first step is a consultation, not a commitment.

Request a consultation